{"id":16026,"date":"2022-12-08T19:09:17","date_gmt":"2022-12-08T23:09:17","guid":{"rendered":"https:\/\/newsite.inuvika.com\/?p=16026"},"modified":"2026-03-06T13:41:38","modified_gmt":"2026-03-06T17:41:38","slug":"les-systemes-de-sante-canadiens-fournissent-des-applications-en-tant-que-service-aux-cliniques-medicales","status":"publish","type":"resources","link":"https:\/\/www.inuvika.com\/fr\/resources\/canadian-health-systems-deliver-applications-as-a-service-to-medical-clinics\/","title":{"rendered":"Canadian Health Systems fournit des applications en tant que service aux cliniques m\u00e9dicales"},"content":{"rendered":"

\"La croissance est au c\u0153ur de la mission de Canadian Health Systems. Cette soci\u00e9t\u00e9 bas\u00e9e \u00e0 Ottawa, au Canada, aide les prestataires de soins de sant\u00e9 \u00e0 d\u00e9velopper leurs pratiques m\u00e9dicales en soutenant leur d\u00e9veloppement et leurs op\u00e9rations \u00e0 l'aide de solutions et de services informatiques innovants.<\/p>\n

Canadian Health Systems est l'un des principaux fournisseurs de syst\u00e8mes de dossiers m\u00e9dicaux \u00e9lectroniques (DME), de solutions de gestion des cabinets de groupe et de services professionnels aux cliniques de la province canadienne de l'Ontario. L'entreprise propose \u00e9galement des syst\u00e8mes et des services personnalis\u00e9s allant des sites web aux portails pour les patients et aux plateformes de soins virtuels.<\/p>\n

CHS a utilis\u00e9 Citrix pour fournir EMR Advantage, son syst\u00e8me phare de dossiers m\u00e9dicaux \u00e9lectroniques, aux cliniques distantes en tant que service. \u00c9tant donn\u00e9 que de nombreuses cliniques sont g\u00e9n\u00e9ralement de petite ou moyenne taille, l'acc\u00e8s aux applications en tant que service les dispense de la n\u00e9cessit\u00e9 de mettre en place et de g\u00e9rer leurs propres services informatiques internes.<\/p>\n

Le d\u00e9fi<\/h2>\n

Shane Ingram est responsable des technologies de l'information pour CHS. Il a rejoint une \u00e9quipe comprenant Hayley Kash, vice-pr\u00e9sidente des op\u00e9rations, qui s'occupait de la partie Citrix de leur service.<\/p>\n

\"De nombreux appels d'assistance portaient sur la r\u00e9solution de probl\u00e8mes li\u00e9s \u00e0 Citrix plut\u00f4t que sur les applications m\u00e9dicales elles-m\u00eames. M\u00eame les demandes de gestion des mots de passe des utilisateurs sont devenues une distraction r\u00e9currente qui prenait un temps pr\u00e9cieux \u00e0 l'assistance. Nous avons r\u00e9alis\u00e9 que cette situation n'\u00e9tait pas viable\".<\/p>\n

Enfin, il y avait le co\u00fbt, qui avait augment\u00e9 au fil des ans. Lorsque le renouvellement de l'assistance Citrix s'est pr\u00e9sent\u00e9, l'\u00e9quipe dirigeante a d\u00e9cid\u00e9 qu'un changement s'imposait si CHS voulait continuer \u00e0 fournir des services fiables et de haute qualit\u00e9 \u00e0 ses clients.<\/p>\n

L'\u00e9quipe de direction a demand\u00e9 \u00e0 l'\u00e9quipe informatique de trouver une alternative \u00e0 Citrix qui r\u00e9ponde \u00e0 leurs probl\u00e8mes et soit plus abordable.<\/p>\n

La solution<\/h2>\n

L'\u00e9quipe a d\u00e9fini ses besoins et \u00e9valu\u00e9 toutes les options. En plus de r\u00e9pondre aux probl\u00e8mes fondamentaux de performance, de stabilit\u00e9 et de co\u00fbt, la solution devait \u00e9galement offrir une exp\u00e9rience positive \u00e0 l'utilisateur, une facilit\u00e9 de gestion et un soutien fiable du fournisseur.<\/p>\n

L'\u00e9quipe du projet a \u00e9valu\u00e9 d'autres solutions avant de choisir Inuvika OVD Enterprise.<\/p>\n

En collaboration avec les \u00e9quipes d'avant-vente et d'ing\u00e9nierie d'Inuvika, CHS a proc\u00e9d\u00e9 \u00e0 un d\u00e9ploiement test en utilisant les types d'applications bas\u00e9es sur Windows fournies \u00e0 ses clients en tant que service.<\/p>\n

Dans chaque clinique, les prestataires de soins de sant\u00e9 acc\u00e8dent aux applications \u00e0 l'aide d'un ordinateur de bureau, d'un ordinateur portable ou d'un appareil mobile Windows, comme la tablette Surface de Microsoft. La tablette Surface offre une exp\u00e9rience utilisateur unique en raison de son facteur de mobilit\u00e9 \u00e9lev\u00e9 et de sa capacit\u00e9 \u00e0 utiliser la saisie au stylet. Le personnel pouvait facilement transporter l'appareil mince entre les salles d'examen, comme un ordinateur portable. Il reproduit \u00e9galement l'exp\u00e9rience famili\u00e8re de la prise de notes au stylo et au papier, sauf que les informations peuvent d\u00e9sormais \u00eatre saisies directement dans le dossier \u00e9lectronique du patient.<\/p>\n

\u00c9tant donn\u00e9 que l'Inuvika Enterprise Desktop Client (EDC) prend d\u00e9j\u00e0 en charge les appareils Windows, il a \u00e9t\u00e9 facile pour les clients du SHC de commencer \u00e0 utiliser OVD Enterprise. Les utilisateurs de la SCH se voient \u00e9galement pr\u00e9senter une fen\u00eatre EDC portant le logo de la SCH, ce qui les met plus \u00e0 l'aise lorsqu'ils acc\u00e8dent au syst\u00e8me.<\/p>\n

Les r\u00e9sultats - Moins d'appels \u00e0 l'assistance<\/h2>\n

Une fois que le projet pilote est devenu une production g\u00e9n\u00e9rale et que les utilisateurs distants ont \u00e9t\u00e9 int\u00e9gr\u00e9s, l'\u00e9quipe d'assistance a remarqu\u00e9 une tendance imm\u00e9diate \u00e0 la baisse du nombre d'appels d'assistance re\u00e7us.<\/p>\n

\"Dans l'ensemble, nous avons constat\u00e9 une diminution significative du nombre d'appels d'assistance.<\/p>\n

Les utilisateurs ont \u00e9galement b\u00e9n\u00e9fici\u00e9 d'une stabilit\u00e9 et d'une fiabilit\u00e9 accrues, ce qui a am\u00e9lior\u00e9 leur satisfaction et leur productivit\u00e9.<\/p>\n

La souplesse accrue de l'utilisation du client Web s'est \u00e9galement av\u00e9r\u00e9e utile lorsque le personnel devait s'enregistrer \u00e0 distance, depuis son domicile ou un autre lieu \u00e9loign\u00e9, \u00e0 l'aide d'un simple navigateur Web.<\/p>\n

Les probl\u00e8mes d'impression des \u00e9tiquettes ont \u00e9t\u00e9 r\u00e9solus gr\u00e2ce \u00e0 la fonction Premium USB Device Redirection d'OVD, qui a permis de r\u00e9soudre les probl\u00e8mes de connectivit\u00e9 de base qui perturbaient l'ancien environnement Citrix.<\/p>\n

Les administrateurs du CHS ont \u00e9galement b\u00e9n\u00e9fici\u00e9 d'un environnement de gestion plus rationnel. L'\u00e9quipe informatique est responsable de la gestion d'un grand nombre d'applications et d'utilisateurs. Le fait de disposer d'outils faciles \u00e0 utiliser peut faire une grande diff\u00e9rence dans les activit\u00e9s quotidiennes des administrateurs de syst\u00e8mes.<\/p>\n

L'environnement OVD offre une console unique bas\u00e9e sur le Web, ce qui a grandement simplifi\u00e9 la gestion. Chaque aspect de l'OVD peut \u00eatre g\u00e9r\u00e9 \u00e0 partir d'un seul point, ce qui \u00e9vite d'avoir \u00e0 apprendre plusieurs outils et diff\u00e9rentes mani\u00e8res d'effectuer des t\u00e2ches identiques.<\/p>\n

\"Les outils sont plus faciles \u00e0 trouver sur une console unique, ce qui rend la gestion du syst\u00e8me beaucoup plus facile et moins confuse que dans l'environnement Citrix. \"<\/p>\n

L'\u00e9quipe d'assistance d'Inuvika a soutenu l'ensemble du projet en fournissant \u00e0 l'\u00e9quipe de CHS un acc\u00e8s direct au personnel d'assistance pendant la phase d'int\u00e9gration et bien avant la phase de production du syst\u00e8me.<\/p>\n

Une solution rentable<\/h2>\n

Les faibles besoins en ressources d'OVD ont permis \u00e0 CHS de d\u00e9ployer OVD au sein de son infrastructure de centre de donn\u00e9es en nuage existante. La diminution du nombre d'appels de support s'est traduite par des gains d'efficacit\u00e9 r\u00e9els qui ont \u00e9t\u00e9 r\u00e9inject\u00e9s dans l'organisation et ont permis \u00e0 CHS de concentrer sa couverture sur d'autres domaines de l'entreprise.<\/p>\n

\"Nous estimons que le co\u00fbt final d'OVD repr\u00e9sente environ la moiti\u00e9 de ce que nous d\u00e9pensions pour l'environnement Citrix, sur la base des seuls co\u00fbts de licence et d'assistance\".<\/p>\n

Aller de l'avant<\/h2>\n

Gr\u00e2ce \u00e0 la mise en place d'une plateforme de prestation fiable, le SHC peut se concentrer sur la fourniture de solutions et de services de haute qualit\u00e9 qui am\u00e9liorent la sant\u00e9 de milliers de Canadiens. L'\u00e9quipe esp\u00e8re continuer \u00e0 accro\u00eetre sa pr\u00e9sence sur le march\u00e9 et, en retour, remplir sa mission qui consiste \u00e0 aider les prestataires de soins de sant\u00e9 \u00e0 d\u00e9velopper leurs pratiques.<\/p>\n

T\u00e9l\u00e9charger le PDF<\/a>\"\"<\/p>","protected":false},"excerpt":{"rendered":"

\u201cGrowth\u201d is at the heart of Canadian Health Systems\u2019 mission. The Ottawa, Canada-based company helps healthcare providers grow their medical practices by supporting their development and operations with innovative IT […]<\/p>\n","protected":false},"featured_media":16631,"template":"","resource-type":[345],"resource-topic":[],"class_list":["post-16026","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-type-case-studies"],"blocksy_meta":[],"yoast_head":"\nCanadian Health Systems deliver Apps-as-a-Service to medical clinics<\/title>\n<meta name=\"description\" content=\"\u201cGrowth\u201d is at the heart of Canadian Health Systems\u2019 mission. 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